Highlights. Amazon Logistics processed 4.79 billion U.S. delivery orders in 2022, equivalent to 13.13 million delivery orders per day or 546,941 per hour.
- Amazon’s net sales from shipping and delivery were an estimated $24.0 billion in 2022, up 7.34% year-over-year (YoY).
- In the first six months of 2023, Amazon fulfilled same- or next-day delivery for over 1.8 billion U.S. Prime purchases.
- Amazon’s branded fleet includes 40,000 semi trucks, 30,000 vans, and over 110 aircraft for worldwide transport.
- Amazon spent $83.5 billion on shipping in 2022, up 8.87% YoY.
Amazon Logistics
Statistics indicate that in some markets, Amazon Logistics’ package volume continues to grow even when other major couriers’ decline.
- Amazon Logistics processed 9,116 U.S. delivery orders per minute in 2022 (equivalent to 152 orders per second).
- 22.6% of all packages shipped in the U.S. went through Amazon Logistics in 2022.
- Amazon’s U.S. package volume declined 0.36% from 2021 to 2022.
- From 2020 to 2021, Amazon Logistics’ package volume grew 12.0%.
- From 2017 to 2022, package volumes increased at a 64.4% compound annual growth rate (CAGR).
| Duration | Delivery Orders Processed |
|---|---|
| year | 4,791,200,000 |
| fiscal quarter | 1,197,800,000 |
| month | 399,266,667 |
| week | 92,138,462 |
| day | 13,126,575 |
| hour | 546,941 |
| minute | 9,116 |
| second | 152 |
Amazon Pick & Pack Statistics
“Pick & pack” refers to a segment of e-commerce fulfillment services that includes warehouse item selection and packaging for shipment.
- 89% of Amazon orders include 1-2 items.
- Amazon owns or leases 20.6 square miles of warehouse space.
- Warehouse space accounts for 86.8% of Amazon’s total owned and leased facility space (including office space and physical stores).
Amazon Transport & Sorting Statistics
Transport includes line haul trucking and air cargo via the Amazon Air global network.
- In addition to 70,000 motor vehicles, Amazon has 5,000 electric transport vehicles (with a pledge to have 100,000 by 2030).
- Amazon Air uses a fleet of over 110 aircraft.
- 95,000 employees work in Amazon’s network of 80 sorting centers.
- In the United Kingdom, Amazon Logistics processed 17.0% of all packages in 2022.
- Amazon processed 16.0% of Italy’s package volume and 10.0% of India’s package volume in 2022.
Amazon Delivery Statistics
Customers often receive Amazon order deliveries from Amazon partners, including the U.S. Postal Service and independent contractors.
- In the 60 largest U.S. metro areas, over half of Prime orders arrive via same- or next-day delivery.
- Amazon has a 76.6% household penetration rate, meaning an estimated 98.2 million households receive deliveries* from Amazon.
- Amazon Prime customers saved 136 million boxes in 2022 by choosing to consolidate items for delivery.
- Amazon shoppers are most likely to make purchases on Mondays and Tuesdays; with 2-day shipping for Prime members (approximately 65% of Amazon shoppers are Prime members).
*Not every household receives orders directly; some orders are delivered to Amazon Lockers or other pick-up locations.
| Duration | Delivery Stops | Packages Delivered |
|---|---|---|
| year | 65,700 | 100,375 |
| fiscal quarter | 16,425 | 25,094 |
| month | 5,475 | 8,365 |
| week | 1,260 | 1,925 |
| day | 180 | 275 |
| hour** | 27 | 41 |
| minute** | 0.44 | 0.68 |
**One delivery shift is, in theory, 6 hours and 45 minutes long (excluding shift prep and post-delivery duties as well as 30 minutes for lunch).
Amazon DSP Statistics
Amazon Delivery Service Partner (DSP) drivers are not directly employed by Amazon; consequently, they are independent of Amazon’s shipping and logistics departments.
- Over 275,000 drivers deliver for 1,700 Amazon DSPs.
- Amazon DSP drivers each deliver an average of 1.53 packages per delivery stop.
- A typical suburban or semi-urban Amazon DSP driver makes 180 stops and delivers 250-300 packages in a day.
- To stay on schedule, a typical driver must make one (1) stop every 2 minutes and 15 seconds.
Amazon Delivery Outsourcing
In addition to DSPs, Amazon uses delivery services from rival carriers.
- In 2022, 11.3% of UPS (United Parcel Service†) revenue came from delivering for Amazon.
- The share of UPS Amazon shipping revenue declined 3.42% from 2021 to 2022.
- From 2020 to 2022, UPS Amazon shipping revenue declined 17.7%.
- The UPS U.S. market share in terms of package volume grew 0.46% YoY (compared to Amazon Logistics’ market share growth of 2.40%).
- The USPS and FedEx market shares declined 4.29% and 4.65%, respectively.
†Not to be confused with USPS (United States Postal Service), which Amazon also uses for final delivery.
Amazon Shipping & Logistics Expense Statistics
In Amazon press releases and financial reports, shipping and logistics processes generally fall under the categories of “shipping” and “fulfillment”.
- Amazon spent $84.3 billion (16.8% of its total operating expenses) on fulfillment‡ services in 2022.
- Combined, Amazon spent $167.8 billion on shipping and fulfillment in 2022, up 10.5% year-over-year (YoY).
- Amazon spent 33.4% of its total operating expenses on fulfillment and shipping in 2022.
- From 2019 to 2020, Amazon shipping costs increased 61.2%.
- Also from 2019 to 2020, fulfillment expenses increased 45.4%.
‡Amazon’s fulfillment expenses include the cost of global staffing and operations in fulfillment centers, physical stores, and customer service centers; shipping costs fall under “Cost of Sales”.
Amazon Order Placement Statistics
On an average day, global Amazon customers place an estimated 12 million orders, equivalent to over 500,000 product orders per hour.
- For Prime Day 2023, Amazon customers placed an estimated 197.4 million orders, equivalent to 98.7 million orders per day, 4.11 million orders per hour, or 68,531 orders per minute.
- U.S. Amazon shoppers place an estimated 8.38 million daily orders.
- Global Amazon customers order an estimated 19.01 million products per day (based on an average of 1.6 items per order).
- $242.9 billion (47.3% of annual revenue) in 2022 derived from Amazon product sales (as opposed to services, such as Amazon Web Services).
These data and insights were compiled by the Capital One Shopping team based on publicly available data.
Sources
- U.S. Securities and Exchange Commission, Amazon Com Inc Corporate Filings
- Numerator
- U.S. Census Bureau, Quick Facts
- AdAdvance, Articles
- Amazon Investor Relations, Annual Reports
- Statista, Amazon Statistics & Facts
- Amazon News
- Industry Dive, Supply Chain Dive
- PitneyBowes, Global Parcel Shipping Index
- CNBC, Amazon is Now Shipping Cargo for Outside Customers…