We're here to help.

• Shopping Rewards generally take a few days to appear as pending in your Rewards & Savings Dashboard after making an eligible purchase. This allows retailers time to verify purchase eligibility and to share that information with us.
• For travel sites (flights, hotels, rental cars) Shopping rewards should be paid out 60-90 days after travel has been completed.
• If your shopping trips with the Ineligible status, view Returns, exchanges and exclusions for more information.

Do you have another shopping extension active on your browser?
Using other shopping extensions or promo codes found on other sites may interfere with earning Capital One Shopping Rewards. Disable any other rewards extensions before activating Capital One Shopping. If another program interferes, we can’t confirm your purchase or adjust Shopping Rewards afterward.

Are you logged into your Capital One Shopping account?
If you have multiple Capital One Shopping accounts, there’s a possibility your Shopping Rewards are pending there. To view the email address associated with your Capital One Shopping account, click on the "Account Settings" page on desktop, or the "More" page on the mobile app.

Returns & Exchanges

Returning and/or exchanging (your full or partial order) may result in an “ineligible” shopping trip status. The retailer has indicated that the order is no longer eligible to earn Shopping Rewards. At times, certain travel purchases may show as ineligible until the stay / rental is complete.

Exclusions

The following are typically not eligible for  Shopping Rewards:

• Canceled orders
• Subscription renewals
• Gift cards 
• Promotional deals
• Currency
• Commodities and rare metals including but not limited to gold, silver, and platinum
• Guns & Ammunition
• Real Estate categories
• Travel insurance
• In store orders or completed over the phone or chat
• Shipping, taxes and any fees  

This is not an exhaustive list as retailers may change their exclusions at any time. Additionally, retailers may not offer Shopping Rewards on specific categories of products or if a gift card, coupon or retailer credit balance is used to pay for your purchase. 

Read through any applicable exclusions within our marketing emails and individual partner sites prior to completing your shopping trip. For additional guidance, contact us at help@capitaloneshopping.com.