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• Shopping Rewards generally take a few days to appear as pending in your Rewards & Savings Dashboard after making an eligible purchase. This allows retailers time to verify purchase eligibility and to share that information with us.
• For travel sites (flights, hotels, rental cars) Shopping rewards should be paid out 60-90 days after travel has been completed.
• If your shopping trips with the Ineligible status, view Returns, exchanges and exclusions for more information.

Do you have another shopping extension active on your browser?
Using other shopping extensions or promo codes found on other sites may interfere with earning Capital One Shopping Rewards. Disable any other rewards extensions before activating Capital One Shopping. If another program interferes, we can’t confirm your purchase or adjust Shopping Rewards afterward.

Are you logged into your Capital One Shopping account?
If you have multiple Capital One Shopping accounts, there’s a possibility your Shopping Rewards are pending there. To view the email address associated with your Capital One Shopping account, click on the "Account Settings" page on desktop, or the "More" page on the mobile app.

Shopping Rewards are not equivalent to money and do not have a cash value. Calculations are based on the eligible purchase total and corresponding offer. Shopping Rewards are designed to enhance your experience with Capital One Shopping and can be redeemed for eGift cards from select retailers. 

View the “Capital One Shopping Rewards” section of our Terms of Service for more details.

• View all exclusions. See our partner sites and our Returns, exchanges, and exclusions FAQ for more detailed information about shopping trip eligibility.
• Disable other shopping extensions before activating Capital One Shopping. If another program interferes, we can’t confirm your purchase or adjust Shopping Rewards afterward.
• When you activate the Capital One Shopping extension or mobile app, stay on the page until you finish your purchase- leaving or switching apps during the checkout process may cause you to miss out on Shopping Rewards.
• For any changes or returns (even partial), review: Returns, exchanges, and exclusions
• If using an ad blocker or VPN, review Troubleshooting undetected orders

You can redeem your Shopping Rewards for eGift cards on Capital One Shopping and choose from dozens of retailers! 

Learn more about how to receive rewards or contact us through get help if you have more questions.

Shopping Rewards may be earned when making an eligible purchase through one of our partner sites. Click the “Activate” button when prompted through your Capital One Shopping browser extension and complete an eligible purchase to earn potential Shopping Rewards.

Shopping Rewards are rewarded on the subtotal of eligible items and do not include tax or any additional fees such as shipping. You can then redeem your Shopping Rewards for eGift cards on Capital One Shopping and choose from dozens of retailers!

Please note, Capital One Shopping Rewards are separate from any rewards, cash back or credits you may be earning on a rewards credit card.

After activating Capital One Shopping Rewards, eligible shopping trips (those earning Shopping Rewards) generally take a few days to appear in your My Rewards & Savings dashboard.  This allows retailers time to verify purchase eligibility and to share that information with us. 

All of your Capital One Shopping shopping trips are recorded for your convenience even though not all may be eligible for receiving Shopping Rewards. For more questions, view our FAQs about Shopping Rewards or contact us through get help if you have more questions.

Returns & Exchanges

Returning and/or exchanging (your full or partial order) may result in an “ineligible” shopping trip status. The retailer has indicated that the order is no longer eligible to earn Shopping Rewards. At times, certain travel purchases may show as ineligible until the stay / rental is complete.

Exclusions

The following are typically not eligible for  Shopping Rewards:

• Canceled orders
• Subscription renewals
• Gift cards 
• Promotional deals
• Currency
• Commodities and rare metals including but not limited to gold, silver, and platinum
• Guns & Ammunition
• Real Estate categories
• Travel insurance
• In store orders or completed over the phone or chat
• Shipping, taxes and any fees  

This is not an exhaustive list as retailers may change their exclusions at any time. Additionally, retailers may not offer Shopping Rewards on specific categories of products or if a gift card, coupon or retailer credit balance is used to pay for your purchase. 

Read through any applicable exclusions within our marketing emails and individual partner sites prior to completing your shopping trip. For additional guidance, or contact us through get help if you have more questions.

Once a Capital One Shopping offer is activated, your purchases are validated by communicating with the store where the purchase was made. In order to capture your purchases successfully and earn Shopping Rewards, we recommend avoiding the following:

• Using private or incognito modes
• VPNs
• Other websites or browser extension that offers rewards or discounts
• Using Ad blockers other than Adblock from Capital One Shopping

If you’re using security or protection software, their settings must allow cookies from Capital One Shopping. If you are unable to disable ad blockers while using Capital One Shopping, or prefer to use an ad blocker other than Adblock from Capital One Shopping, add this link to your ad blockers allowlist to capture your purchase(s): View Shopping Allowlist

Since Mobile Game offers are powered by AdGem, we can't see any details regarding in-game progress or offer eligibility. For more help, we recommend reaching out to AdGem directly for support with Mobile Game offers.

You can reach out to them by visiting their FAQ page.

• Limit One Bonus Per Bonus Category: Bonus limits apply to the specific type of Bonus Offer. You are limited to one active Bonus Offer per type (e.g., one Hotel Bonus, one Events Bonus, one Home Page Bonus, etc.) per account.
  
   
• User-Specific Offers: Unless otherwise stated, Bonus Offers are limited availability, expire, and specifically tied to your individual account. As these are unique to your account, they cannot be shared or transferred to other accounts.

• Duplicate Activations: Please note that if you activate more than one Bonus Offer of the same type and complete otherwise qualifying purchases, you will only be eligible for a single bonus reward. Only one bonus reward will be issued per Bonus Offer type, regardless of how many were activated.

• Calculating Qualifying Spend: To qualify for a reward, the spend requirement must be met by the order subtotal only.
  • Includes: The cost of non-excluded items after all discounts and promo codes are applied.
  • Excludes: Taxes and shipping fees do not count toward the spend threshold. Items listed as excluded by the merchant also do not count toward the spend threshold.

All Bonus Offers are also subject to our terms of service.

You can view your active offers and check the current status of your rewards at any time by visiting your Savings Dashboard

Currently, Mobile Games Arcade is only available on iOS.

No. You cannot earn a reward for a game you have played previously.

Do not invest time or money into an offer until you see the “install” goal check off.

When you install a mobile game through Capital One Shopping, one of our Rewarded Play Partners communicates with the game itself to determine your eligibility for that offer. For detailed eligibility rules, please view the Game Offer page, as rules may differ for each game.

If you are eligible for the offer, the “install” goal will check off automatically 10 minutes after installing the mobile game. If this does not check off, make sure that you have let the game run for a few minutes.

If you are still not seeing the “install” goal check off after 10 minutes, you are not considered eligible for the offer. Ineligible players are not able to participate in the offer, as they are not considered new users by the game. If you are not eligible, you are unable to earn any listed rewards or request support for that offer. If you are not eligible for one game, try another!

In order to request support for a specific goal, go to the "My Games" section and click into the mobile game you're requesting support for. You should see an option to request support at the bottom of the Game Progress page.

Click the button to request support and follow the instructions on screen. These instructions may differ, depending on which Rewarded Play Partner is managing the specific mobile game offer. You may need to provide information such as your email address associated with your Capital One Shopping account and in-game screenshots that prove that the goal was completed. 

Please follow one of the options below to toggle between subscribing and/or unsubscribing. 

On the COS site:

• Click on Account Settings
• On the ‘Your Profile’ tab, scroll down to the Marketing Emails section to subscribe/unsubscribe 

On the COS App:

• Click on More
• Click on Gift Card Purchases
• Click on Your Profile, then scroll down to the Marketing Emails section to subscribe/unsubscribe

You may still receive emails related to the servicing of your Capital One Shopping account; such as eGift card redemptions and confirmations of earned Shopping Rewards.

You must provide a unique phone number to verify your Capital One Shopping account to receive any referral bonuses and to redeem Shopping Rewards. Please make sure the number you use is not already verified on another user’s account.

The option to merge, update or change an email address is not currently available. Please create a new Capital One Shopping account using your desired email address. If you have Shopping Rewards on your existing account, head over to https://capitaloneshopping.com/redeem and make sure to redeem them.

Rewards cannot be transferred from one account to another, so we hope you can redeem them before moving on to your new account. See Delete your account if you'd like to delete your account as you move to the one with the updated email address.

In order to create a new account, make sure you’re signed out of your old Capital One Shopping account and that you head to https://capitaloneshopping.com/onboarding. From there, enter your new account registration info.

If you choose to delete your account with us, you are voluntarily forfeiting any Shopping Rewards that are still in your account. To avoid losing any rewards you've earned, make sure to redeem them for e-gift cards before completing the steps below.

You can delete your account one of two ways:

Mobile App 

• In the Shopping mobile app go to the "Settings" page
• Click the "Delete Shopping Account" button
• Acknowledge the statement "I understand that any accrued rewards will be permanently lost" by clicking the toggle switch button  
• Click "Permanently Delete Account" 

Our Website

• On our website, go to the Account Settings page
• Click the "Delete Shopping Account" button
• Acknowledge the statement "I understand that any accrued rewards will be permanently lost" by clicking the toggle switch button  
• Click "Permanently Delete Account" 

To reset your password, follow these steps:

1. Go to the Capital One Shopping sign in page.
2. Click the "Forgot Password" button.

Enter the email address associated with your Capital One Shopping account and click "Reset Password". An email will be sent to you to reset your password.

If you need to update your password for any reason:

1. Log in to your Capital One Shopping account. Click your name at the top-right corner of the page and select "Account Settings"
2. On "Your Profile" page, scroll down to the bottom where it says "Password" and click "Change"
3. Enter your current and new password in the appropriate fields, then click the "Change Password" button.

Keep in mind, password requirements are as follows:

• between 8 and 64 characters long
• contain at least 1 uppercase and 1 lowercase letter
• contain at least 1 special character (ie. !()@#$%^&*)
• not repeat the same character more than twice
• not be similar to your email address

If you're getting too many notifications from us and want to adjust what you're receiving, see our Notification Settings FAQ.

If you're ready to uninstall Capital One Shopping, follow the steps below for your specific browser type.

Google Chrome:

1. Right-click the Capital One Shopping button located at the top-right corner of your Chrome browser window.
2. Select “Manage Extensions”.
3. Click "Remove extension" at the bottom of the screen to delete Capital One Shopping.

Mozilla Firefox:

1. Click the icon on the top-right of the browser.
2. Select "Add-ons" and click "Extensions" from the list on the left.
3. Click "Remove".

 Safari*:

1. Open Safari.
2. Click the "Safari" button on the taskbar at the top of your Mac's screen, then click Preferences from the Safari menu.
3. Once the Preferences menu is open, click the Extensions tab.
4. Click the Capital One Shopping extension from the list.
5. Click the Uninstall button.

*Please note - the Safari extension is not currently available for download outside of the U.S. and Canada. 

Microsoft Edge:

1. Open Microsoft Edge.
2. Select More (...) to open the menu.
3. Select Extensions from the menu.
4. Right-click the extension you want to remove and select "Remove", or select the extension and click the "Remove" button.

If using Capital One Shopping outside of the U.S., features may be limited.

Follow the steps corresponding to your specific browser type to disable Capital One Shopping.

Google Chrome:

1. Right-click the Capital One Shopping icon located at the top-right corner of your Chrome browser.
2. Click "Manage Extensions".
3. Uncheck the "Enabled" option next to Capital One Shopping.
4. When you’re ready to use Capital One Shopping again, simply repeat these steps and check the “Enabled” option.

Mozilla Firefox:

1. Click the icon on the top-right of the browser.
2. Select "Add-ons" and click "Extensions" from the list on the left.
3. Click "Disable".

 Safari*:

1. Choose Preferences from the Safari menu, then click Extensions.
2. Select an extension from the list.
3. Turn off the extension by deselecting the Enable checkbox.

*Please note - the Safari extension is not currently available for download outside of the U.S. and Canada.

Microsoft Edge:

1. Open Microsoft Edge.
2. Select More (...) to open the menu.
3. Select Extensions from the menu.
4. Right-click the extension and click "Turn off".

Looking to adjust your Notification settings or Uninstall Capital One Shopping?

You can update your profile name or zip code on the Account Settings page or by following these steps:

1. On our website, click your name in the top right corner
2. Click "Account Settings"
3. Change the profile information you'd like to update (first name, last name, or zip code)
4. Click "Save Changes"

Want to change how you're notified of savings? Click here or follow the steps below:

1. Click your name or "Account" in the top-right corner of capitaloneshopping.com.
2. Select "Notifications" on the left-hand menu.
3. Change any notification setting to your liking.

Phone Verification by Call

Under this option, our system will call the inputted phone number with a code that you will then use to verify your account. 

Phone Verification by Text

If you choose this option, our system will send you a message through SMS, normal data rates apply. This can only go to a mobile device capable of receiving text messages. Use the code sent to your phone to verify your account.

A voice over IP (VoIP) number cannot be used to verify your account. This includes Whatsapp texting, Google Voice over IP (VoIP), and other 3rd party messenger texting numbers.

Users who have consented to ongoing collection of credit card or bank account data can disconnect their account at any time. These users can do this on Capital One’s Linked Services portal. 

To access the  Linked Services portal from Capital One Shopping, navigate to Account Settings, select Your Profile, and select the “Manage my linked accounts in Capital One”.

An unsuccessful connection error at any point in the bank linking process will give you the option to reattempt to connect your account. You will be redirected to the last step you completed before the error occurred.

If that does not work, we recommend that you either refresh the page or close and re-open the window and try again. If you continue to face errors, you can request customer support at https://capitaloneshopping.com/get-help. 

Linking an eligible credit card or bank account allows Capital One Shopping to confirm your eligibility to redeem your Shopping Rewards for digital gift cards. 

If you establish an ongoing link, that link can be subsequently disconnected at any time. We use your linked accounts to verify your identity for your Capital One Shopping account. We may also use the credit card or bank account data collected in our verification efforts and on an ongoing basis in order to conduct internal analysis to help improve our products and services. 

It can take up to 30 days for your held rewards to appear in your redemption wallet after a successful Form W-9 submission or Capital One authentication.

If you received an email stating that there are errors with your Form W-9 submission, please access your new secure TaxBandits link via the link in the error notification email. The most common Form W-9 submission errors are as follows:

1. Verify the Name and TIN Type: Double-check that your name and TIN type (e.g., SSN, ITIN, EIN) match exactly with what is reported on the IRS records. Even small discrepancies can cause a mismatch.
2. Formatting: Ensure the TIN format is valid.
3. Ensure Accuracy: Confirm that the TIN has been entered correctly.
4. Address Validity: Ensure that your address is accurate and formatted correctly. Selecting a USPS Verified Address in your Form W-9 Submission process will help ensure that your address is in the correct format. 

NEVER submit or attach your personal information to any Capital One Shopping emails to the Help team or otherwise. Capital One Shopping will never ask for your information over email.

TaxBandits will verify your Form W-9 information with the IRS to ensure your tax information is on file and correct, and they will notify Capital One Shopping of your status. 

If your submitted Form W-9 information is on file with the IRS and correct, you can typically expect to receive a Form W-9 Success email from Capital One Shopping within a week of initial submission. Please note that the IRS verification process may take longer during peak tax seasons or government shutdowns throughout the year. 

In order to authenticate into Capital One Shopping using your existing Capital One Bank or Card account, the primary email address on your Capital One account must match your Shopping email address. 

While we do not support email address changes to your Shopping account at this time, you may create a new Shopping account using the email address connected to your Capital One account to authenticate and bypass the Form W-9 submission process through TaxBandits.

In order to receive your secure link to TaxBandits to submit your Form W-9, you must have an email in good standing and be able to receive emails from Capital One and/or Capital One Shopping. 

You will receive an email from Capital One Shopping with your personal, secure TaxBandits link requesting your W-9 information when your total non-transactional rewards for the year reaches $1,900. 

At this time, this is the only way to access your secure TaxBandits link. You may receive reminder emails periodically from Capital One Shopping if you have not yet entered your W-9 information containing your secure TaxBandits link.

TaxBandits is our trusted third-party partner service, who will process your Form W-9 and issue your 1099-MISC at the beginning of the next calendar year. Capital One Shopping will not store or have access to your Form W-9 or 1099-MISC information.

Yes, you can continue to earn purchase-based Capital One Shopping Rewards if you choose not to submit a Form W-9. At the beginning of the next calendar year, you will be able to continue earning non-transactional Capital One Shopping Rewards (Sign Up Bonuses and Referrals) up to a maximum amount dependent on the 1099-MISC limit set by the IRS.

Non-transactional Rewards are Bonus Rewards issued to you that are not tied to a specific merchant or Shopping trip. These include all Referral Bonuses and all Sign Up Bonuses.

The Form W-9 serves as an official IRS document used by individuals to provide necessary tax identification information to a business. If you earn more than $2,000 in non-transactional Rewards, Capital One Shopping is required to request your Form W-9 information by the IRS so that we can report your earnings legally.

A 1099-MISC is an official tax document the business sends at the end of the year to report non-employee earnings to the IRS. Copies will be sent to both you and the IRS so taxes can be verified, and you can expect to receive your annual 1099-MISC by January 31st of the following year.

If you have a Capital One Bank or Card account, you may choose to authenticate into your Shopping account using your Capital One account instead of submitting a Form W-9 through TaxBandits. By doing so, you agree to allow Capital One Shopping to report your combined taxable income through Capital One.

The IRS mandates that 1099-MISC forms must be issued to individuals who were paid over $2,000 in prizes, awards, and other income payments. Non-transactional Rewards fall into this category, so users who earn more than $2,000 in non-transactional Rewards must submit a Form W-9 so that a 1099-MISC can be issued to you. 

Non-transactional Rewards are typically awarded from Sign-Up Bonuses and Referral bonuses. You can refer as many people as you'd like! However, if you $2,000 or more in non-transactional bonuses during any single calendar year, the IRS requires a Form W-9 for tax reporting purposes. Therefore, to unlock non-transactional Rewards above that amount, you would need to submit a Form W-9 through our trusted partner, TaxBandits.

If you have a Capital One Bank or Card account, you may choose to authenticate into your Shopping account using your Capital One account instead. By doing so, you agree to allow Capital One Shopping to report your combined taxable income through Capital One.

To create an account, simply download the extension at capitaloneshopping.com to get started, or go ahead and get started with registering an account if you already have the extension installed. From there, you'll enter the required account registration info, accept our terms of service, and then you should be good to go!

Capital One Shopping is available for both desktop and mobile, though each experience does require a separate download to function optimally. The experiences between these versions also vary a bit!

On desktop with the Capital One Shopping browser extension installed, Capital One Shopping conveniently searches for lower prices on products while you shop on Amazon and automatically tests community-sourced promo codes at thousands of additional online retailers.

With the Capital One Shopping mobile app, you can automatically apply promo codes and earn Shopping Rewards at your favorite stores when making purchases in the app. You'll also be alerted of personalized deals and can search for a given product's lowest price across partner retailers.

On your mobile device you can also download the Capital One Shopping Mobile extension, which automatically applies promo codes and allows you to earn Shopping Rewards at your favorite stores when making purchases with the browser extension enabled.

Please note, features and mobile app availability may be limited if using Capital One Shopping outside of the U.S.

Capital One Shopping monitors the products you view and purchase on e-commerce sites to notify you of savings and update other Capital One Shopping users on the latest prices.

Additionally, Capital One Shopping also monitors successful promo codes found by Capital One Shoppers - known as “the community” - which are then shared and contribute to finding savings for others.

Related to permissions, the Capital One Shopping extension requires or requests these in order to display notifications in your browser window when better prices are found, promo codes are tested, or when Capital One Shopping Rewards are available. Other Chrome extensions which require similar permissions include Amazon, Microsoft Office Online, Google Calendar, Evernote, Pocket, and Pinterest extensions. Like Capital One Shopping, these extensions must have the ability to interact with data in web pages (not simply view the data) to work properly.

Capital One Shopping contains affiliate links for products or services offered by companies in whose affiliate advertising programs we participate. When you take action on a link on this site (e.g., purchase an item from that company after following an affiliate link), we earn a referral commission based on your action.

*For more information, review our privacy policies.

The full suite of Capital One Shopping services is available for United States addresses (zip codes) and excludes territories such as Puerto Rico and the United States Virgin Islands. If using Capital One Shopping outside of the U.S. available features may be limited.

In exciting news, we recently launched increased functionality in Canada, the UK, and Australia, and are working to keep growing available features there! We are constantly working to share savings with as many people as possible. Please check back for any updates to our International policies.

Capital One Shopping is available for Google Chrome, Mozilla Firefox, Microsoft Edge, & Safari. You can install Capital One Shopping directly to your preferred browser from the Chrome Web Store, the Mozilla Firefox Add-On page, the Microsoft Store, and the Safari Extensions store.

Prefer mobile? Capital One Shopping is also available for iOS & Android devices. Search "Capital One Shopping" on the App Store from your iOS device or visit the Apple App Store. For Android, search "Capital One Shopping" in the Google Play Store from your Android device.

Please note - if using Capital One Shopping outside of the U.S., features may be limited.

With Capital One Shopping, you can have promo codes automatically applied to your cart, get price drop notifications (even on items that you've purchased, after you've purchased them!*), accrue Shopping Rewards that are redeemable for gift cards, and more.

How do these things work?

• Promo codes: Once you download the Capital One Shopping browser extension and create an account with us, the extension can automatically search for promotional codes on the site you're shopping on to ensure you're getting the best deal possible. See our step-by-step guide on how to use these promo codes.
  
  
• Shopping Rewards: On eligible sites and purchases, you can also activate Shopping Rewards. Once these rewards post to your Capital One Shopping account, you can redeem them for various e-gift cards at a multitude of places.
  
  
• Price comparison: Capital One Shopping also finds better offers from other sellers while you browse Amazon products or when you search on Capital One Shopping directly. If a product has selectable options like size and color, Capital One Shopping will start working as soon as you pick your options. If your product doesn’t have any options, Capital One Shopping will start working immediately. When there are savings to be found, Capital One Shopping will display the lowest priced match within 10-15 seconds.

Get started by downloading Capital One Shopping on your desktop or mobile device (curious about the difference in using these?).

Please note, if using Capital One Shopping outside of the U.S., features may be limited.

No, you do not need to be a Capital One bank customer or bank/credit card account holder to use Capital One Shopping. Capital One Shopping is free to everyone. Please note that services and features offered within Capital One vs. Capital One Shopping are different.

If using Capital One Shopping outside of the U.S., features may be limited.

If you're having problems installing Capital One Shopping, we recommend checking the following:

Browser Compatibility

Capital One Shopping is available for Google Chrome, Mozilla Firefox, Microsoft Edge, & Safari*. To see specific installation instructions, view our How to get Capital One Shopping FAQ.

Work computers

Depending on the level of security, some companies block Chrome extensions from being installed on work computers. If you're on a work computer, you might want to try again on your personal desktop/laptop or contact your IT department to ask about installing Chrome extensions on a work computer.

Mobile devices

If the above aren't fixing the problem for you, Capital One Shopping is also available for iOS and Android*. Search for "Capital One Shopping" in the App Store/Google Play Store and get better prices on your phone right away!

If you're still having issues installing Capital One Shopping, please contact us through get help.

*Please note - if using Capital One Shopping outside of the U.S., features may be limited.

​​E-gift cards to a multitude of stores can be redeemed through Capital One Shopping using any Shopping Rewards that you’ve earned!

To redeem your rewards visit Shopping Rewards Redemption, where a scrollable row of e-gift cards are available.

• From there, selecting an e-gift card will open a checkout screen where an amount can be chosen. Any applicable disclaimers and/or gift card terms will be displayed below the gift card logo.
• Enter the desired e-gift card amount and the total will update to the right on the checkout screen. Any applied Capital One Shopping Rewards will automatically be reflected in the final total.

Ready to activate your e-gift card? Follow the steps detailed in the order confirmation email, which should arrive at the address listed in your Capital One Shopping account within 24-72 business hours of completing an e-gift card purchase. 

Note: Infrequently, e-gift card purchases may fail for reasons unrelated to your account. If an error occurs during checkout, please wait a few minutes, refresh your page and re-attempt the purchase.

Gift cards issued by Capital One Shopping are digital gift cards, and can take up to three business days to issue to your account.

To access your gift card purchases:

1. Go to the Gift Card Purchases page. Or ‘More’ > ‘Gift Card Purchases’ in the Capital One Shopping mobile app.
2. Verify your account if prompted.
3. Click the ‘Unlock’ button and enter the security code for the gift card. The security code will be listed on the Gift Card Purchases page.
4. This should reveal the gift card credentials and instructions from the merchant.

Gift cards purchased with redeemed Shopping Rewards are nonrefundable; once they're processed, they can’t be exchanged.

To view our current gift card inventory and merchant gift card instructions, or to redeem available Rewards for gift cards, visit our Redemption page here.

Capital One Shopping’s gift card inventory can change, with retailers being added or removed periodically. We're working on expanding our selection in the future. You can view all current gift card options here.

Although Capital One Shopping has various promo codes to test, sometimes the code may not always update your cart balance.

Some possibilities for this are:

• The promo code(s) was already applied
• The promo code(s) has expired
• The merchant may be running a sale or promotion where a promo code was not needed
• Capital One Shopping may have misdetected savings
• The promo code(s) may only apply to certain products, see merchant’s site for more details

Capital One Shopping tests promo codes at thousands of retailers with just one click! While shopping at a participating retailer, a notification from Capital One Shopping will appear on the cart page or checkout page—generally wherever a promo code field is present. When the notification appears, click the blue "try codes" button—and watch as the codes are automatically applied.

Depending on how many codes Capital One Shopping finds, it should only take a few moments for all promo codes to be tested. Once all codes are tested, Capital One Shopping automatically applies the best promo code from the bunch and displays the total amount of savings. Sometimes, the best available promotion will be automatically applied to your cart without having to go through these steps. 

If you come across any issues with promo codes, please or contact us through get help to let us know!

Did you know that in addition to promo codes you can earn Capital One Shopping Rewards to use towards gift cards on Capital One Shopping? You can do so by activating the Capital One Shopping extension at participating retailers.

Our referral program is a way for you to earn Shopping Rewards by referring friends and family to Capital One Shopping. 

Current Eligible Customers:

• Send your unique referral link to anyone you think would love Capital One Shopping.
• If the referred customer completes all the steps below, you are eligible for Shopping rewards!
• There is no limit to how many referrals you can send, but there is a limit to the amount you are able to receive in referral bonuses.

In order for you both to receive a referral bonus, your referred customer must complete the following steps:

• Sign up for Capital One Shopping for the first time using the unique referral link sent to them
• Install the Capital One Shopping desktop extension or Safari iOS browser extension and enable full permissions
• Verify their account with a valid, unique email address 
• Regularly use the extension for 90 days 

Bonuses will be automatically applied to you and your referred customer’s Capital One Shopping accounts within 30 days of completion of these steps. 

The referral program is only available for selected accounts based in the United States. Both the referred customer and referring customer must be based in the United States and referral links cannot be used outside the United States. Only for participants 18 years and older. Additional terms apply; please see section 9e of our Terms of Service for more details.

The Refer a Friend program is currently offering bonus referral incentives to a limited number of users. If you do not see a referral option on your account, please check back at a later time. We are constantly updating our offerings to make sure you get the best experience possible.

Referred customers will be able to check on their referral status on the Rewards & Savings page.

Referrers will be able to check the status of their referrals on their Referrals History page under account settings.

Bonuses will be automatically applied to the Capital One Shopping accounts of the referrer and referred customer within 30 days after all program requirements have been satisfied, including the referred customer’s 90 days of regular use of the extension.

Common reasons for not receiving a referral bonus may include, but are not limited to:

• The referred customer didn't sign up for Capital One Shopping through a referral link
• The referred customer is not a first time Capital One Shopping user
• The referred customer didn’t correctly install the Capital One Shopping desktop or mobile browser extension
• The referred customer uninstalled the extension or changed extension permissions during the 90-day period
• The referred customer did not verify their email address 
• The referred customer did not use the extension regularly during the 90-day period
• The referrer has already reached their referral bonus limit for a referral period
• The referred customer or referrer engaged in conduct prohibited by the Terms of Service

Additional terms apply; please see section 9e of our Terms of Service for more details.

There is no limit on how many friends you can invite. However, there is a limit to the total amount of Shopping Rewards an account can earn in referral bonuses.

If a current customer reaches their referral bonus limit, their bonus for a subsequent successful referral may be reduced in order to remain within their bonus limit. However, the referred customer will receive the full referral bonus amount, assuming completion of all program requirements.

Additional terms apply; please see section 9e of our Terms of Service for more details.

Some examples of using the Capital One Shopping browser extension include:

- Visiting a merchant’s website with the extension installed

- Engaging with our extension to find coupons or enable savings

- Making purchases that earn Shopping Rewards

Purchases are not required in order to be eligible to receive a referral bonus.

Referred customers must use the extension roughly on a weekly basis throughout the duration of their first 90 days in order to be eligible for a referral bonus.

At the moment there isn’t a built-in switch to disable Ads With Benefits. Those small, privacy-safe offers let us keep the extension completely free while funding new features and ongoing support.

If you prefer not to see them, the quickest path is simply to remove the extension:

1. Chrome toolbar → right-click the extension icon → Click “Remove from Chrome”
2. Confirm in the pop-up and Chrome will take care of the rest.

We’d love to hear from you. If the ads feel intrusive or out of place, drop us a note from the feedback link in the extension. Your input shapes what we build next.

Think of Ads With Benefits as a built-in savings assistant – not a banner-ad factory.

• Laser focused and limited: An ad only appears if it can unlock a real rewards opportunity relevant to what you’re already shopping for. No random promotions.
• Privacy-first: We never sell or share your personal data.
• Seamless experience: The moment a savings opportunity is detected, a small card slides in, showing the savings opportunity, and will disappear once you click “x” or once you claim it.
• Keeps the extension free: These carefully vetted offers cover development costs and let us ship new features without charging a subscription.

In short, Ads With Benefits surfaces only the deals that help you, right when you can use them. Nothing more, nothing less.

Adblock from Capital One Shopping is a Google Chrome extension that hides ads on top sites you visit and enables you to browse the web with fewer distractions. It is designed to be compatible with extensions and sites that help you earn rewards while shopping, such as the Capital One Shopping extension!

Adblock from Capital One Shopping is currently available for Chrome desktop browsers and can be found in the Chrome Web Store here.

The Adblock from Capital One Shopping extension works on top sites you visit while the extension is enabled. Ad blocking can be disabled/enabled on any individual site by clicking on the Adblock from Capital One Shopping extension icon in your browser toolbar, and then clicking the button in the dropdown to disable ad blocking on that website. You can also disable/enable ad blocking on all sites from the settings page here. Not all sites are compatible and you may still see some ads while Adblock from Capital One Shopping is enabled. We are constantly making improvements – if you have a suggestion for a site we should support, let us know by clicking 'Found an issue?'.

Adblock from Capital One Shopping extension settings can be configured on the settings page here, or by first clicking the extension icon in your browser toolbar, then clicking the settings icon within the extension dropdown.

Adblock from Capital One Shopping hides ads it detects while ad blocking is enabled on a site. Please note that the extension may not block every ad you may come across, and it will not prevent notifications from other extensions you have installed, or other web notifications.

Here are some tips for using Adblock from Capital One Shopping:

• Check the extension settings on the settings page here
• Check to make sure ad blocking is either disabled or enabled on a site by clicking on the extension icon in your browser toolbar
• If you notice an issue with the extension, you can report it by clicking ‘Found an issue?’ within the extension toolbar dropdown and providing a summary of the issue you experienced
• To contact our Capital One Shopping customer service team, you can contact us through get help.

Many ad blockers block rewards from other shopping extensions. Adblock from Capital One Shopping allows these services to work, while still hiding ads on top sites you visit.