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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
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Hardcover: 208 pages • Hardcover: 208 pages • ISBN-10: 0471752940 • ISBN-10: 0471752940 • ISBN-13: 978-0471752943 • ISBN-13: 978-0471752943 • Language: English • Language: English • ... Show morePublisher: Wiley; 1 edition (October 6, 2006) • Publisher: Wiley; 1 edition (October 6, 2006)
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