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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

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Orchestrating Experiences: Collaborative Design for Complexity

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The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye

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Moderating to the Max: A Full-tilt Guide to Creative, Insightful Focus Groups and Depth Interviews

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When Coffee and Kale Compete: Become great at making products people will buy

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Customer Experience Branding: Driving Engagement Through Surprise and Innovation

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Marketing In The #Fakenews Era: New Rules For A New Reality Of Tribalism, Activism, And Loss of Trust

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Beauty Clients For Life: How To Foster New Business Relationships Using Social Media

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ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction

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The Handbook of Attitudes, Volume 1: Basic Principles: 2nd Edition

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Consumer Culture and Postmodernism (Published in association with Theory, Culture & Society)

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Randomistas: How Radical Researchers Are Changing Our World

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Affiliate Marketing: Secrets - The Simple Formula To Making $10,000+ Per Month In Passive Income (How to Make Money Online, Social Media Marketing, Blogging)

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Better Safe Than Sorry

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Behavioral Law and Economics

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Why Women Buy: How to Sell to the World's Largest Market

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